Different industries have used our
solutions to improve efficiency,
customer satisfaction, customer
service and bottom line profits.
Successful
tactics for
enhancing
your overall
productivity
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Case 1: Professional Services Company
Marketing and the universal toll-free number with Customized call-flow designs; direction caller connection, coverage for unsold territory, after-hours call distribution, an emergency contact system, a centralized voice mail system, and automated outbound notification.
Case 2: Transportation Company
Call Routing for Multiple toll-free numbers; decreased abandoned call percentages and added value to routing by introducing an efficient reporting system.
Case 3: National Motor Club
Changed dispatch call handling to a seamless direct connection between the inbound-caller to a motor club tower, eliminating manual operator. Enabled cellular callers routed via voice recognition technology.
Case 4: Insurance Industry
Increased accuracy and efficiency of the client’s call volume by implementing SmartGEO® routing, precisely locating caller’s geographic position based on latitude and longitude. 800 ADEPT® gathers data from the client which consists of predestinated zoning areas for each branch’s call volume.
