Solutions Interactive Voice Response
IVR with SmartGeo®
INTERACTIVE VOICE RESPONSE
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Interactive Voice Response allows a computer to detect voice and keypad inputs
over the phone line. IVR bundled with 800 Adept's SmartGEO® routing is
a tremendously powerful tool.
With our enhanced IVR system, the customizations are only limited to your imagination.
There are many business rules that can be applied to your routing
application that will improve customer service and experience, increase sales and encourage call backs.
Apply the rules that best fit your business model:
- time of day and day of week routing
- call back feature
- ring busy & no answer redial
- user friendly menu routing
- automated customer survey
- drop call alert
- voice mail
- outbound message announcement
- call recording
SmartGEO®, is designed on our own
voice and IVR platform, Adeptel®. You
are never passed to a generic telecom provider. Our dedication to detail and
user friendly web tools allows you to customize each one of these application
unique to your business needs.
