Solutions Call Routing
800 Adept's Patented Call Routing Technology
CALL ROUTING:
sending a call to a specific location or telephone number.
This is a generic telecom product and many providers offer this service.
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800 Adept® is an industry leader, providing patented call routing applications.
Customers can dial a single nationwide toll-free number and the call will be routed to your company's preferred location automatically... seamlessly.
We take simple call routing to an enhanced level while still keeping it simple for you.
What is SmartGEO® Custom Call Routing?
Common call routing designs identify and route callers to the nearest location by zip code input, franchised area, or Neilson media statistical area.
We do this and more...
800 Adept’s proprietary routing technology, SmartGeo®, can be defined uniquely by each customer. We can route all incoming calls to
your preferred location, which can be based on anything, such as: distance proximity or your customized business rules for anywhere
in the United States and Canada. SmartGeo® goes above basic routing and routes calls based on your specific needs.
We do not believe the “one size fits all” motto.
Patented location based routing technology
We can route incoming callers to your service location based on geography
like the street location of the caller’s phone number, or a sales territory you have developed using zip codes, DMA, MSA,
or any other kind of trade area. A perfect example will be using our routing
technology to automatically route callers to the closest location using their
caller ID.
Combine Call Routing with Interactive Voice Response
Get even more customized power when you combine SmartGeo® with IVR (Interactive Voice Response)
features: menu routing, database look up, time of day routing, location or product information speak-back, special language prompts, call progress recording and many more to improve caller experience and provide a large range of data gathering from all incoming calls.
Versatile, No Equipment Needed
Our custom call routing solution is versatile and it requires no equipment, hardware or software; all you will need:
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A toll-free number or lots of toll-free numbers. We can provide different options for different numbers. (Don't have a
toll-free number? We can get one for you!)
- Your locations (stores, agents, service locations, call centers)
- Your routing requirements
We will build the rest for you. If you already have a call center or have a routing infrastructure in place, our call routing
solution can be incorporated to work with your existing system as well.
CALL NOW!
800 Adept’s SmartGeo® will help you create the best custom call routing application to fit your needs. For a free consultation from one of our account executives, please call 800-96-ADEPT (800-962-3378) or email
smartgeo@800adept.com.
SmartGEO®, is designed on our own voice and IVR platform, Adeptel®.
You are never passed to a generic telecom provider. Our dedication to detail and user friendly web tools allows you to customize each one of these application unique to your business needs.
