Solutions Digital Call Recording

800 Adept's Call Recording and Review

Record customer calls, replay conversations, identify opportunities to sharpen your sales team’s phone-selling skills, and recapture mishandled leads.  CallReview saves a digital audio file of each incoming call to your toll-free number.

Inbound calls are captured in Voice Data
in addition to Call Data

These digitally recorded voice files between customers and your staff allow you to learn about your customers interests and your staff's ability to sell or handle complaints.  This great tool allows you to eliminate any further spending on your marketing budget by helping you to streamline waste and focus on productive ways to reach your target audience.

Performance measurement tool for your employees

Employees are held accountable for their ability to service the callers and convert leads to sales. CallReview is a lead identifier and a call performance monitor. The voice data can be used hand-in-hand with the call data to train your staff on how to deal with customers effectively, roll out new products and handle disputes.

Insight into your customers needs

Digital call recording is an important feature for a successful call tracking system. When you have insight into what your customers are looking for and how they are being handled, improvements and training can then be applied to the right area, increasing sales and productivity. Also, call recording can be used as a call progress monitoring system.

A complete call tracking system identifies all the problem areas by voice and call data and then the outbound voice broadcast can be used to follow up with leads that were missed or did not result in sales. To learn more on how voice broadcast helps tie the loop of lost sales opportunity, click here to learn more about AdeptCast, our Voice Broadcast Solution.

CALL NOW!

For a free consultation from one of our account executives, please call 800-96-ADEPT (800-962-3378) or schedule now.

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