Our patented SmartGEO^® call routing geocodes all residential and business telephone numbers with latitude and longitude coordinates and compares them against our customer’s coordinates to determine the nearest location. 

Our services include: 

• Application call flow design 
• SmartGEO^®
• Call routing 
• Application reporting
• Location database management
• Area code / NPA–NXX change management
• Custom services (such as geographic call origination mapping)

Why Use a Toll-Free Dealer Locator? 
A toll-free locator is 1-800(or 8XX) based service that can be used to connect callers to their nearest or predetermined location. The dealer locator can be a simple dial and connect service, or it can be configured with custom greetings, marketing announcements, multi-level menus for special call routing, time of day/day of week routing, voice mail, and automatic fax back.

 

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• Cleaner advertisement appearance: 
  Multiple addresses and phone numbers clutter ad space. This allows for focusing on the region served, not on the physical address of each site.
  

• Eliminates Yellow Page cutoff headaches: 
  Publish the number once, and additional sites can be added at anytime creating immediate calls for new sites and an ongoing return on investment from past advertising expense.
  

• Monthly call reports: 
  These reports show site answering performance detailing answered calls vs. unanswered by reason: busy, ring no answer, after hours or caller hang up. Times of day/day of week call reports are very useful to determine staffing levels.
  

• Click on one of the links below to view more details on specific benefits of Store/Office Locator Marketing Applications . . .
  
  

  Radio and TV	Sinage
  Direct Mail and Print Advertising	Referral and Word-of-Mouth Marketing
  Yellow Page Applications	Message on Hold (MOH)
  Web Page	Customer Service and Product Support
  Specialty-Advertising	National Accounts

… Is our cornerstone service and is the underlying technology in almost all of our applications. The SmartGEO^® concept is based on using a single toll-free number to connect your customers to the location that is closest to them in one easy, inexpensive step. 

SmartGEO^® eliminates the need to advertise multiple telephone numbers for local use. Our patented process eliminates the need for the caller to enter zip codes or other unfamiliar data and reduces the call routing process down to two simple steps.

• Step 1... The customer makes a call to your toll-free number. Within milliseconds our system cross references the caller’s phone number with the call routing table specifically designed for each application, taking into account time of day or other conditional factors which may be established.

• Step 2... The caller is connected to the target location. The system is seamless to the caller and seems as thought they called the store directly. Should the target location be busy or not answer, custom call flow designs can queue, route to alternates, or ask the caller to record a message.